The following terms and conditions establish the agreement between you and Airport Minicabs Richmond upon Thames. By booking a taxi and utilizing our service, you unequivocally accept the terms and conditions outlined in this agreement.
1. Definitions
"Airport Minicabs Richmond upon Thames," "we," or "us" refers to the service-providing company. The terms "you" and "your" apply to any individual, business, or company making a booking with us.
2. Booking
2.1 Ensure ample time for the journey, especially for airport transfers requiring timely check-ins. Airport Minicabs Richmond upon Thames is not liable for delays caused by inadequate time allocation or unavailability at the designated pickup time.
2.2 It is your responsibility to request a car of suitable size for passengers and luggage. No guarantee is made for carrying excessive luggage. Children, irrespective of age, are considered single passengers.
2.3 Wheelchair accessibility must be requested during booking.
3. Prices & Payment
3.1 Quotations provided by Airport Minicabs Richmond upon Thames are based on the information you provide. Prices exclude VAT unless otherwise specified. Material changes to the itinerary may result in a quote adjustment.
3.2 Our quote includes a 45-minute waiting period and airport parking costs. Additional waiting time is charged at the standard rate. We will attempt to accommodate flight delays but are not obligated to do so.
3.3 Confirm the booking confirmation for accuracy. Failure to notify Airport Minicabs Richmond upon Thames of discrepancies absolves us of responsibility for resulting delays or costs.
3.4 Payments can be made in cash, credit card, or debit card.
4. The Service
4.1 You are accountable for the behavior of all passengers. Charges may apply for soiling, damage, or negative impact on the vehicle.
4.2 Eating, drinking, or smoking is prohibited in the car.
4.3 Children must be appropriately restrained based on height, weight, and age.
4.4 Passenger count must adhere to licensing or insurance limits.
5. Cancellations
5.1 Notify Airport Minicabs Richmond upon Thames promptly to avoid charges for post-dispatch cancellations. Charges are based on the driver's time and distance.
5.2 Online booking cancellations may incur charges before dispatch.
6. Liability
6.1 While we strive for punctuality, Airport Minicabs Richmond upon Thames is not liable for losses due to uncontrollable delays. We bear no responsibility for losses incurred by you or your business.
6.2 Luggage is carried at your own risk.
6.3 In the event of a breakdown, we'll endeavor to provide an alternative vehicle promptly.
6.4 You indemnify Airport Minicabs Richmond upon Thames for expenses, damages, costs, or losses resulting from any act or omission by your party.
6.5 Liability limitations do not apply to personal injury, death, negligence, fraudulent misrepresentation, wilful default, or matters deemed unenforceable by applicable laws.
7. Termination
7.1 We reserve the right to terminate or refuse a booking immediately if any risk is posed to a vehicle or driver. No refunds for terminated journeys.
8. Miscellaneous
8.1 Airport Minicabs Richmond upon Thames may subcontract obligations. You may not assign your rights or obligations under this agreement.
8.2 Terms may be altered at any time; changes will be reflected on this page. Review regularly for awareness. Existing bookings follow rates at the time of booking.
8.3 We handle information according to the Data Protection Act of 1988.
8.4 This agreement constitutes the entire agreement between Airport Minicabs Richmond upon Thames and yourself.
8.5 No third party may enforce rights under this agreement unless agreed upon in writing.
9. Disputes
Any dispute or claim must be made within 30 days of the booking pickup date; Airport Minicabs Richmond upon Thames is not obligated to entertain claims or disputes made after this timeframe.
